I sat down at the customer’s table and started my pitch.
She asked me to quote the exterior windows, doors, frames and garage doors. Most surfaces were peeling and required a lot of preparation work.
This was the biggest job I had ever estimated.
I began with the price.
“With all tax included this job will cost $5300,” I said.
The customer said nothing. I watched her eyes move to the top of the proposal, signaling me to continue.
“First, let me tell you what I included in the price,” I said.